In order to arrange a return/exchange, please contact Hhgregg via email at email@example.com to obtain an RMA (Return Merchandise Authorization) number. If The User of company services are sending The Customer's product in for a refund/exchange, please make sure The User of Website repack the product carefully, including all original box materials, inserts, manuals, cables, unfilled warranty, and rebate cards. Toll free phone number: 1 (800) 284-7344 Welcome to the hhgregg complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against hhgregg online. Common problems addressed by the customer care unit that answers calls to 800-284-7344 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call H. H. Gregg we recommend you tell us what issue you are having and then possibly contact them via phone.